Zendesk is a customer management and support solution that offers a ready to use platform to respond to your customer’s questions and issues.
You can easily add new tickets, users and organizations. Search tickets, users and forum content.
You can organize tickets in categories, assign different levels of priority (from low to urgent), add tags to sort or identify them easily; merge one ticket into another one, print, add internal note only visible by you or attach files.
View statistics and reports or use advanced analytics feature.